Stop avoidable returns before they cost you.
KeepCard sits one step before your return portal. When a customer wants to return an order, KeepCard verifies the order, captures the reason, and offers a smart keep incentive - before shipping, handling, and refund costs lock in. Works via QR card, email link, store page, or AI agent in chat.
Free setup. No credit card needed. Your 14-day trial starts when your first store connects.
Works alongside your existing return portal. Defects and damage still go the normal route. No changes to your return policy needed.
How KeepCard works
One return logic layer for QR cards, store pages, and MCP-connected agents.
KeepCard captures return intent before the RMA starts, verifies the order, applies merchant rules, and returns the same deterministic outcome whether the customer came through packaging, a link, or an LLM-driven support flow.
Live proof · UCP reference implementation
A real return resolved in chat. No portal.
Claude
GPT-5
Gemini 3 Flash
Why KeepCard is different
Most return tools start once the return is already in motion. KeepCard works earlier, with branded entry points, verified order checks, and greener recovery paths before margin disappears into refunds and reverse logistics.
Agentic returns, not just a portal
KeepCard is the live reference implementation for io.keepcard.shopping.returns, a proposed UCP capability for post-purchase returns. The same flow is exposed through native MCP and direct HTTP.
QR card, email, or store link
Start with a branded insert card, then reuse the same pre-return resolution flow in email, WhatsApp, or on your website anywhere you want to catch return intent.
Controlled keep offers
Preference-based returns can receive a smart next-order incentive, while damaged, defective, or policy-sensitive cases bypass offers and move into the right return path.
Native store verification
Connect Shopify or WooCommerce to verify orders, generate single-use discount codes, and write KeepCard outcomes back to the order automatically.
Measurable margin recovery
Track RMAs avoided, refund value retained, discounts issued, estimated processing cost saved, and net recovered value in one merchant-facing dashboard.
Fraud review controls
Every keep decision is tied to a verified order. Repeated claims can be flagged, reviewed, or auto-routed away from offers based on merchant-selected risk rules.
Works with your return stack
KeepCard does not replace your return policy or portal. Declined, ineligible, defective, or risky sessions can continue into your existing return workflow.
How KeepCard works
1
A QR card, an email link, or a store page gets the customer in before the RMA starts
The return starts as intent, not paperwork. KeepCard captures that earlier moment while the outcome can still change.
2
Every session is tied to a verified order
The customer enters their order number and checkout email, and KeepCard checks the order against Shopify or WooCommerce before any offer appears.
3
The reason is captured before the expensive part starts
Sizing, changed mind, not as expected, damaged, or wrong item are not the same case. KeepCard records the difference before routing anything.
4
Your rules decide whether to route normally or offer a smarter resolution first
Preference-based returns can receive a controlled next-order offer. Defects, damage, and flagged sessions continue into the normal return flow.
5
Every recovered return is measured
KeepCard records prevented returns, gross value saved, incentive cost, and net benefit so the workflow can be judged on economics, not optimism.
Pricing
Free setup on all plans. No credit card needed. Your 14-day trial starts when your first store connects.
Starter
€49/mo
One store. QR, email, link, and agent-ready API entry with verified-order checks and basic keep logic.
- One store
- QR, email, store-link, and agent-ready API
- Verified-order checks
- Basic keep logic
- Shopify + WooCommerce
Most popular
Growth
€99/mo
Everything in Starter, plus fraud review controls, custom reason labels, and offer logic by return reason.
- Everything in Starter
- Fraud review controls
- Custom reason labels
- Offer logic by return reason
- Reason analytics
Scale
€199/mo
Everything in Growth, plus multi-store dashboards, custom discount rules, and dedicated support for larger operators.
- Everything in Growth
- Multi-store dashboards
- Custom discount rules
- Dedicated support
- Highest volume limits
Abuse-Aware Resolution
Fast post-purchase resolution only works when the workflow is trustworthy.
Store credit, keep offers, and other no-return outcomes can save real money, but they also create a new abuse surface if every customer gets the same low-friction path. KeepCard helps merchants verify the order first, capture the reason cleanly, and route suspicious or repeat behavior away from the same resolution flow used for legitimate customers.
Verified before any offer
KeepCard ties access to a real order and the checkout email before a keep offer, exchange path, or store-credit style resolution is shown.
Different reasons, different outcomes
Damage, wrong-item, and policy-sensitive cases should not be treated like preference-based returns. KeepCard keeps those paths separate.
Review where the pattern looks wrong
Repeated activity, risky sessions, and cases that do not fit the normal pattern can be flagged, reviewed, or routed to the standard return flow instead.
The point is not to make returns harder. The point is to stop treating every return-intent session like the same case, especially when low-friction resolution is involved.
From the blog
What is a return actually costing you? These guides show the real cost stack, the data behind the problem, and the moment before the RMA where merchants still have leverage.
Featured Guide
The Complete Guide to Pre-Return Resolution
Before a customer ever touches your return portal, there is a window where you can still change the outcome. This guide explains the workflow, the economics, and the rules that make it work.
Read guide -> Agentic ReturnsGemini 3 Flash resolved a real return in chat. Here's the session.
A live WooCommerce order on houseofparfum.nl. Customer picks items, says "changed my mind," Gemini offers a keep discount, customer accepts. Code issued. Email sent. No portal touched.
Read story → ShopifyShopify's agentic storefronts handle the sale. Nobody handles the return.
Shopify now gives AI channels a native buy flow. This post explains the missing return layer and where KeepCard fits in the same post-purchase stack.
Read post → TrustWhy trust KeepCard
See who runs KeepCard, how legitimate returns are handled, and what we will never claim the product does.
Read page ->Why merchants trust KeepCard
It does not break the workflow you already have
KeepCard sits before your normal return process. You do not need to rebuild your portal, rewrite your policy, or retrain the whole team just to test a smarter first step.
Good customers get speed, risky cases get control
Verified preference returns can move into a keep offer, exchange, or store-credit path quickly. Damage, wrong-item, repeat, or suspicious cases can still be routed into the normal review path instead.
It is built around margin, not blind generosity
A keep offer only makes sense when it costs less than the return it replaces. KeepCard is designed to help merchants recover revenue without turning returnless resolution into an easy abuse channel.
Questions merchants ask
How does KeepCard reduce avoidable returns?
KeepCard catches return intent before the normal return request. If the order is verified and the reason is preference-based, the customer can receive a controlled keep offer instead of starting reverse logistics, while damaged, defective, or risky sessions are routed into the right path.
Does it work with Shopify and WooCommerce?
Yes. KeepCard connects with Shopify and WooCommerce to verify orders, create single-use discount codes, write outcomes back automatically, and report saved returns in the merchant dashboard.
Does this replace my return portal?
No. KeepCard sits before your return portal. Your return policy stays in control, and customers can decline the offer, be routed by eligibility or risk rules, or continue into the existing return flow.
What happens with damaged or defective items?
KeepCard does not use discounts to suppress defect claims. Damaged or defective reasons are routed to your normal return flow so your team can inspect, replace, refund, or repair according to policy.
What does the dashboard prove?
You can see RMAs avoided, refund value retained, discounts issued, estimated reverse logistics cost avoided, customer-selected reasons, and review signals for sessions that were flagged, reviewed, or routed.
Is there a free trial?
Yes. Setup is free, no credit card is needed to begin, and your 14-day trial starts when your first store connects so you can configure the flow, launch an entry point, and test the customer journey before the first charge.
Free setup · No credit card needed
The cheapest return
is the one that never ships.
KeepCard catches preference returns one step before the portal opens - before shipping, handling, and refund costs lock in. Works alongside your existing return workflow.
Starter from €49/mo after trial · Trial begins when your first store connects · Cancel anytime
€6–25+
saved per avoided return
14 days
free trial, no card needed
Shopify + WC
native store connection